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Shipping and Returns
Holiday Shipping Schedule

Holiday Shipping Schedule


CarrierOrder ByDelivered By
USPS PriorityDec 17Dec 24
USPS ExpressDec 21Dec 24
USPS Express InternationalDec 12Dec 24
UPS GroundDec 17Dec 24
UPS Next Day Air
Dec 23
Dec 24


All IN STOCK items will be delivered if purchased by the deadlines above. If item is a pre order, please note that we can not guarantee your order will arrive before 12/24.

Request an RA Number
  To request an RA # Click the link below.  Make sure to include your order number and email address.

RA Request Click Here
How much is shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Shipping and Return Policy


All in stock items ship within 24-48 hours using UPS or USPS.


Returns and Exchanges

We are not only confident you will be happy with your new merchandise, but also pleased with the quality, and timely manner you receive your order. All orders are backed with 100% customer satisfaction or your money back! You MUST contact us before you make any returns or exchanges to receive an RA number. (Online Orders Only) You have 10 days from the date you receive your order to contact us if you wish to make an exchange or return.   A 20% restocking fee will be applied to any return not authorized or received after 10 days and store credit will be given.

Koolaburra boot orders/or special orders may not be canceled after 24 hours.  Koolabuura boots are exchangeable or store credit will be given.

All customized jewelry is not returnable.

All merchandise must be returned in its original packaging, free from any defect and sealed and must have the hangtags still attached. We will not accept any returns if the item has been used or damaged for any reason.
If you received free shipping and wish to make a return, you will be charged a flat rate shipping fee of $10.00.


All items marked Clearance and Sale is excluded from this policy and is not refundable.


In store Return Policy


Items may be returned for a full refund 7 days from date of receipt.  Store credit or exchanges will be accepted up to 14 days from date of receipt.  All sales are final after 14 days. 


All items on sale are final, and may not be returned.

All customized jewelry is not returnable.

Pre orders/Back orders
Shipping date may change without notice on Pre orders and Back orders, but we strive to ship back ordered items and pre ordered items out during the expected ship dates.  When placing an order for an item that is on back or pre order, the expected shipping date is listed on the product page.
Koolaburra boot orders/or special orders may not be canceled after 24 hours.  Koolabuura boots are exchangeable or store credit will be given.